Improving the reservation and service process in Customer Care is a big challenge, especially at the present time. Customer Service agents should be able to focus on upselling and cross-selling additional services, instead of investing a lot of effort in selling regular products. Currently, more than ever, we cannot take the chance of losing an opportunity or a customer.
Sounds ideal, doesn't it? Of course, in order to do this, you need to know what to look for when purchasing a modern travel reservation system. In this white paper, we'll show you the five most important features that are critical to your success.