Reservation System for Tour Operators

Highly adaptive. For every tour operator and travel market demand.

Each travel market has its unique challenges, whether it is classic tour operators, airlines, cruise providers or theme parks & attractions. We provide one highly adaptive tour operating system for every demand, helping you to optimize existing and new business processes.

 

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Pacific -
The tour operator system that fits your needs

Pacific is a versatile and flexible tour operating system designed modularly. Tailored to the specific needs of any tour operator or travel company. You can use it equally for package tours, dynamic packaging, flights, cruise lines, bus tours and group travel. This versatility means you can connect a huge variety of modules and external solutions to the core reservation system.

Purchase your products from your preferred travel suppliers via the ISO Travel Broker Gateway and extend your vacation packages while combining internally and externally sourced travel services and products from any third-party supplier.

Sell your standard and customizable packages and single services via the ISO Travel API. Connect your current sales channels and discover new distribution opportunities. Add functionality to your current website or let us turn your website channel into your best-selling store while using our component based Internet Booking Engine with state of the art features implemented by our e- commerce expert team.

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Increase your sales:

  • Distribute via more sales channels including Internet Booking Engine, White Label and Affiliate Programs

  • Achieve more sales with our extende booking capabilities

  • Increase your average revenue per booking boosted by sales of additional product types and ancillaries (excursions, seats, cabines, dining, events)

Reduce your costs:

  • User-friendly base data set-up will reduce time to market

  • Guided and easy workflow

  • Automize time-consuming manual tasks

  • Easy and fast integration into your infrastructure

  • Will enhance your quality of service and reputation

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Our System - Your benefit

We regularly prepare reports on how our customers benefit from our IT solutions. The reports confirm that our customers are even more profitable thanks to our applications:

  • 80% of all business processes are automated

  • 30% boost of internal efficiency

  • 100% increase in pax numbers over three years

  • 75% less unfulfilled customer inquiries

As part of a requirement and benefit analysis we can show you the measurable benefits you can achieve with Pacific – before even introducing the system.

Apart from this we offer you:

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  • Full inventory access – combine native services and externally sourced services from any third party

  • Manage reservations easier – quote, offer, book and service all items in ONE Super PNR

  • Own loyalty program – build your own loyalty program for stronger customer loyalty

  • Sell omni-channel – sync your web and call centre offers to sell your best product mix across all booking channels

  • Control your inventory & pricing – manage all distribution channels with the best price and best inventory strategy

Target Groups

While being a full-scale travel & tour operator system, Pacific can be adapted to the needs of any growing, midsized and large tour operator with more than 50,000 passengers per year, no matter the complexity or challenge. It can be applied equally to package tours, damic packaging, flights, cruise lines, bus tours, group travel or holiday homes. It can be customized to the nth degree or simply used in its standard version: it’s up to you.

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Tour Operators

Single and multi-brand operations with a need to organize, automate and optimize their processes, from sourcing to production and sales. For tour operators and dynamic packagers of any types and needs, who sell travel offers in international and domestic markets offering round trips & tours, typical sun destination packages or any FIT single component travel offers.

Incoming | Outbound

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Cruise Lines

a) Multi vessel river cruise companies looking to operate or enhance their core product with customizable tour itinararies & excursions & additional flight reservations.

b) Worldwide operating Ocean Cruise companies wanting to add ancillary services to their clients journey like tours, flight reservation or accommodations.

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COACH & BUS OPERATORS

Tour operators who manage, bundle or package coach services with other travel services like tours, excursions, accommodation and more.

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attractions

Theme Parks & Attractions

Small to large theme parks and attractions wanting to sell more than the entrance tickets by bundling and offering nearby accommodation, in park reservations of restaurants, events, options and more.

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airlines

Airlines

Charter and scheduled airlines hosted in a traditional PSS or GDS wanting to sell first and third party ancillaries like seats, bags and accommodation, tours and more.

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Travel Suppliers

Growing & large consolidators of travel products offering wholesale and retail rates for accommodations, tours, transfers and more.

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Group Tours

Organizers of group travel with scheduled departures or individual quotation & reservation requirements.

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Holiday Homes

Operators of holiday home bed banks looking to automate and streamline their inventory and pricing management.

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Features: Powerful, Flexible and Manageable

Modern Booking Kernel | Powerful Multi GDS Engine for the flexible connection to external flight, rental car and hotel systems | 100% Java Components based on Standard J2EE Application Server | Quality assurance tool (e.g. nightly regression tests, code coverage analysis, etc) | Model-driven automated code generation | Oracle Database | Absolutely independent due to usage of Open Source Frameworks | Micro Service Architecture

 

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Internet Booking Engine

Sell and service your clients online with the use of our B2B and B2C Internet Booking Engine.

Use our standard IBE and adjust functionality, look & feel to your brand.

Request a complete custom IBE to fit your advanced requirements.

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Supplier Interfaces

Buy faster and more efficiently by setting up a live connection with your preferred suppliers. Use our already established connections or request that we build an interface for you from  your preferred supplier. Check out our API and XML interface here (link to Interfaces).

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Inventory Management

The power of managing your own availability of products! Buy and sell live inventory through multiple channels. Take advantage of your purchasing power and distribute the products via your preferred channels. Manage your pricing by product and product type, load factor, dates and more.

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Reports

Proactively use standard and custom reports for your yield-management strategies. Use reports to manage your tour operation. Generate booking, arrival and departure lists. Generate notification, invoice and voucher documents with each reservation or in bulk via a batch job.

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Sales Channels

Sell smart and establish more opportunities by selling via productive channels: Establish your B2B and B2C web channel and differentiate product selection, pricing, inventory and much more. Manage real time availability to all sales channels to achieve the highest yield.

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Support

Our support help desk is available for you to answer any questions. Over 340 years of professional business consultation experience and competence at your disposal covering your entire tour operator workflow (reservation processing, documents, product management, etc.).

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Vaccination Certificate

The digital upload of vaccination IDs and test IDs into the personal data and booking data is possible, as is of course the entry of these numbers by the user or the traveler. The storage of vaccination data are additionally possible. The data can be transmitted directly to hoteliers, service providers, airlines or authorities, e.g. to check the documents at entry. 
Learn more here.

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Customization & Configuration

Use Pacific in its standard form and configure your workflows and modules or create your own tailor-made solutions specific to your needs.

Flexible set-up of base data, products, prices, rules and more depending on your requirements.

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Loyalty Feature

Thanks to the Loyalty Feature add-on, Pacific can manage your branded loyalty program. Program members can log in, verify their status, check transactions, earn and redeem points for travel products. Travelers can be recognized by the system by their status (gold, silver...) and can thus be shown different prices. Read More

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Itinerary Builder

Itinerary Builder is the Internet Booking Engine add-on of your choice. You can opt for a modern, customized booking route for all your service types. Get a sustainable competitive advantage in no time with Itinerary Builder. Read more

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Dynamic Packaging 2.0

Dynamic packaging of any product type no matter if built in your product database or accessed online via an API or XML connection from an external supplier system. Supports numerous data exchange formats and integrates  flights, accommodations, car rentals, etc.

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TravelChecker

Travel Checker verifies the logical combinability of all chosen services. It checks the start and end time, as well as the distance between each service. You can create one package with thousands of possibilities, and the customers can configure their own individualized schedules. Read more

Downloads

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White Paper:
How a good tourism software solution helps manage additional workload due to the Covid‑19 pandemic

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Pacific WhitePaper 5 Features EN

 

 

White Paper:
Five Features your Travel Reservation System should provide for Customer Care Teams

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Interested? Our specialists are happy to assist you!

 

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Our experts for Pacific Suite: Holger Voss and Sebastian Beck

Holger Voss, Director Business Development, has been responsible for Sales and Account Management for North American clients since 2007. He studied Business Administration in International Tourism at the Harz University of Applied Studies in Germany. He is primarily responsible for the Canadian & US markets and pursues international opportunities in South America and worldwide, too.

Sebastian Beck, responsible for the Global Tourism market since 2018, studied Business with an emphasis on Foreign Trade. He is a trained travel agent with over six years of travel agency experience as well as experience as global account manager at a hotel. With over 18 years of experience in the tourism market, he has worked with many international customers.